Waters Corporation

  • Field Service Engineer

    Location US-MA | US-PA | US-MD
    Req. #
    Company Name
    Field Service
    Regular Full-Time
  • Company Description

    As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Global Fortune 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com


    Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.


    TA Instruments is an Equal Opportunity Employer.



    If you like traveling, interacting with customers, and the potential to earn target-based commissions, then this is your opportunity to join the US Field Service Organization. This service territory includes Northeastern USA as well as Eastern Canada.


    Typical tasks of the position include, but are not limited to

    • Provide customer support, install, calibrate, diagnosis and repair, and use all currently supported instrument models and accessories. 
    • Gain a working knowledge of applications for these products.
    • Provide detailed training to customers after installation, instructing them on hardware and software operation.
    • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management.
    • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness.
    • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources.
    • Provide information to customers regarding service products and offerings; effectively sell service products and contracts.

    The successful candidate will have a combination of knowledge, skills, and experience that would include the following

    • Knowledge normally acquired through completion of a 4 year Bachelor's of Science degree in electrical engineering, chemistry, biology, physics or related field and 1-3 years in the service, repair and installation of instruments, or equivalent combination of education and experience. 
    • Prior field service is highly desirable.
    • Demonstrated analytical and problem solving skills.
    • Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems (Windows XP, Windows 7, Windows 10), and applications software such as Microsoft Excel, Word, PowerPoint, and Outlook. 
    • Working knowledge of networking also highly desirable.
    • Ability to organize and prioritize work activities and to handle multiple projects simultaneously.
    • Ability to make practical decisions without appreciable direction or advance preparation.
    • Ability to travel by ground and/or air carrier.



    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills




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