Waters Corporation

  • Field Service Engineer

    Location US-TX
    Req. #
    Company Name
    Field Service
    Regular Full-Time
  • Company Description

    As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com


    Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.


    TA Instruments is an Equal Opportunity Employer.


    TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.  As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software.  In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
    TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Service Organization in the San Antonio/Austin area.

    Typical tasks of the position include, but are not limited to

    • Must be a U.S. Citizen
    • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
    • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
    • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
    • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
    • Establishes and maintains prompt professional communications with customers and internal resources.
    • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

    The successful candidate will have a combination of knowledge, skills, and experience that would include the following


    • BS/BA in Chemistry or Biology, engineering or other science related field
    • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Overnight travel as required including possible international travel


    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills


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