Waters Corporation

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Field Service Engineer Trainee

Field Service Engineer Trainee

Req. # 
8018
Company Name 
TA
Category 
Field Service
Location 
US-IL
Type 
Regular Full-Time

More information about this job

Company Description

As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Global Fortune 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.

 

TA Instruments is an Equal Opportunity Employer.

Typical tasks of the position include, but are not limited to

During the initial Training phase of the position, job functions will include:

  • Perform Shop Repairs by troubleshooting, diagnosing, repairing, and calibrating customer, applications, and service equipment, focusing primarily on the Thermal and Rheology line of instruments.
  • Package repaired instruments and facilitate rush Service shipments, as needed.
  • Maintain a dedicated area for Customer Repairs holding in queue for repair, with items properly stored and identified.
  • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources.
  • Travel frequently with current Field Service Engineers to gain knowledge and experience of the position.
  • Assist Field Service Engineers with service calls in their territory as needed. 

As the candidate's training advances, the position will require the following duties:

  • Provide customer support, install, calibrate, diagnose and repair, and use all currently supported Rheology and/or Thermal instrument models and accessories. Gain a working knowledge of applications for these products.
  • Provide detailed training to customers after installation, instructing them on hardware and software operation.
  • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management.
  • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness.
  • Provide information to customers regarding service products and offerings; effectively sell service products and contracts.

Once the training period is completed, incumbents in this position will be transferred to a field service position when an opening exists. This transfer will likely require relocation to a major metropolitan area in the US.

The successful candidate will have a combination of knowledge, skills, and experience that would include the following

The successful candidate will have a combination of knowledge, skills and experience that would include the following:

  • Knowledge normally acquired through the completion of Bachelor's of Science four (4) year degree in electrical engineering, mechanical engineering, chemistry, physics, biology, or related field of study.
  • 0-2 years in the service, repair and installation of instruments, or equivalent combination of education and experience.
  • Prior field service experience is highly desirable.
  • Demonstrated analytical and problem solving skills.
  • Ability to make practical decisions without appreciable direction or advance preparation.
  • Must possess a valid driver’s license and be able to travel both by ground and air carrier. Credit Card required for travel purposes.

Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems and applications software such as Microsoft Excel®, Word®, etc.