Waters Corporation

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Field Service Engineer Trainee

Field Service Engineer Trainee

Req. # 
7391
Company Name 
TA
Category 
Field Service
Location 
US-DE-New Castle
Type 
Regular Full-Time

More information about this job

Company Description

As the industry leader in the analytical instrument industry, TA Instruments prides itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our products, visit our web site at www.tainstruments.com.

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Japan, India, China, Taiwan, Korea, Australia and across Europe.

 

TA Instruments is an Equal Opportunity Employer.

Typical tasks of the position include, but are not limited to

  • Perform Shop Repairs by troubleshooting, diagnosing, repairing and calibrating customer and service equipment, focusing primarily on Rheology and Thermal line of instruments.
  • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources.
  • Assist Tech Specialists in providing Technical Support to Customers, Reps and Field Service Personnel.
  • Package repaired instruments and facilitate rush Service shipments, as needed.
  • Maintain Service warehouse area in clean, neat and organized manner.
  • Maintain a dedicated area for Customer Repairs holding in queue for repair, with items properly stored and identified. 
  • Position will require future relocation in the function of Field Service Engineer. As such, job functions include:
  • Provide customer support, install, calibrate, diagnose and repair, and use all currently supported Rheology or Thermal instrument models and accessories. Gain a working knowledge of applications for these products.
  • Provide detailed training to customers after installation, instructing them on hardware and software operation.
  • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management.
  • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness.
  • Provide information to customers regarding service products and offerings; effectively sell service products and contracts.

The successful candidate will have a combination of knowledge, skills, and experience that would include the following

Position requires willingness to relocate. As such, job functions include: 

  • Provide customer support, install, calibrate, diagnose and repair, and use all currently supported Rheology or Thermal instrument models and accessories. Gain a working knowledge of applications for these products.
  • Provide detailed training to customers after installation, instructing them on hardware and software operation.
  • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management.
  • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness.
  • Provide information to customers regarding service products and offerings; effectively sell service products and contracts.

 

The successful candidate will have a combination of knowledge, skills and experience that would include the following:

 

  • Knowledge normally acquired through the completion of Bachelor's of Science four (4) year degree in electrical engineering, chemistry, physics, biology or related field of study.
  • 0-2 years in the service, repair and installation of instruments, or equivalent combination of education and experience.
  • Prior field service experience is highly desirable.
  • Demonstrated analytical and problem solving skills.
  • Ability to make practical decisions without appreciable direction or advance preparation.
  • Must possess a valid driver’s license and be able to travel both by ground and air carrier. Credit Card required for travel purposes.
  • Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems and applications software such as Microsoft Excel®, Word®, PowerPoint®, and Outlook®. Working knowledge of networking also highly desirable.
  • Ability to organize and prioritize work activities and to handle multiple projects simultaneously.
  • Strong interpersonal skills to effectively deal with customers and co-workers.