Waters Corporation

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Regional Service Manager (ESG)

Regional Service Manager (ESG)

Req. # 
Company Name 
Field Service
US-MN-Eden Prairie
Regular Full-Time

More information about this job

Company Description

As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com


Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.


TA Instruments is an Equal Opportunity Employer.

Typical tasks of the position include, but are not limited to

  • Oversees the day-to-day activities of field service engineers responsible for the installation, repair, and preventative maintenance of Eletro Force instruments. Manages the available resources to ensure proper territory coverage and ensure that reasonable response times are met.
  • Responsible for the development, communication, and achievement of annual revenue goals.
  • Responsible for the selection, development and evaluation of field service engineering personnel in order to ensure the efficient operation of the department.
  • Reviews maintenance contracts to ensure agreements are being met.
  • Establishes and maintains optimum level and mix of spare parts inventory.
  • Reviews territory activities and makes recommendations for territory realignment and personnel assignment.
  • Maintains communication with field service engineers, customers, R&D, and technical specialists in resolving technical problems and/or bringing problems to their attention.

The successful candidate will have a combination of knowledge, skills, and experience that would include the following

  • Knowledge normally acquired through completion of a four (4) year degree in Electronics Engineering or other related technical field, or equivalent combination of education and experience; and 5 – 6 years’ progressively responsible field service experience; 2 years of which should have been in a lead capacity with responsibility for the training and development of technical field service personnel.
  • Knowledge/training with ESG instruments required.
  • Ability to organize and prioritize work activities and to handle multiple projects simultaneously
  • Ability to make practical decisions without appreciable direction or advance preparation
  • Strong interpersonal skills to effectively deal with customers and co-workers.
  • Ability to travel by car or plane up to 50%