Waters Corporation

Customer Service Specialist (Field Service Engineer)

Req. #
11556
Company Name
TA
Category
Field Service
Location
IE-Dublin-North Road, Finglas, | UK-Elstree
Type
Regular Full-Time

Overview

- Provides customer support; installs, diagnoses and repairs all currently supported instrument models and accessories; calibrates instruments for optimal performance. Refers to the appropriate resource in order to resolve outstanding issues.
 

Typical tasks of the position include, but are not limited to

  • Provides detailed training to customers after installation, instructing them on hardware and software operations.
  • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
  • Economic use of replacement parts and managing the returns process. Responsible for managing car stock and maintaining their tools so they are clean, functioning, where required calibrated and in good order. 
  • Responsible for preparing and timely submission of a variety of reports, logs and documentation of service and repair activities. This includes service reports, product reliability report; tracking reports (work in progress and completed work)

 

The successful candidate will have a combination of knowledge, skills, and experience that would include the following

  • Experience in training customers on above mentioned products is an advantage.
  • Demonstrate analytical and problem solving skills. Ability to read and understand technical documentation.
  • Must have interpersonal skills to effectively deal with customers and co workers.  Proven customer services skills with the ability to function effectively cross culturally is desirable.
  • Ability to organize and prioritize work activities and to handle multiple projects simultaneous.
  • Ability to make practical decisions without appreciable direction or advance preparation.
  • Computer literate; with a solid understand of the Microsoft office products, SAP and Sales logics or similar.

Company Description

TA Instruments, a subsidiary of the Waters Corporation is a Worldwide market leader in thermal analysis, microcalorimetry and rheology. Headquarters in New Castle Delaware. TA Instruments has direct sales and service offices in 18 countries. Each office has technical sales, applications & training support, and technical service engineers.

 

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